‘I’ll never use them again’: Man slams ride-sharing mobile application over fine

Disputes over unexpected charges can leave customers feeling frustrated and powerless, especially when they involve trusted services.

What started as a routine transaction quickly spiralled into a contentious situation, raising questions about fairness and accountability.

The allegations that followed have sparked a broader conversation about transparency in the ride-sharing industry.


A Sunderland man has vowed to stop using Uber after claiming he was scammed into paying an $161.68 cleaning fee using a viral photo of vomit.

Adam Frame, 29, discovered the charge after a Christmas night out in Newcastle and was shocked when Uber sent a photograph of the back seat allegedly covered in vomit as evidence.


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Sunderland man claims Uber charged fake fee. Image source: @adamframe on X


However, Mr Frame insisted this was ‘100 per cent not true’ and quickly found the same picture online, claiming it appeared on Google and social media.

‘We had been out for Christmas drinks and food and booked an Uber outside Dean Street in Newcastle,’ Mr Frame explained.

‘Around a mile from the house my girlfriend felt a bit sick, and the Uber driver pulled over. He was super helpful at first, checking if she was okay and came over with the sanitiser spray.

‘At the end of the journey, we gave him some cash for stopping, and he said thank you very much.’


The following day, Mr Frame realised they had been charged an $161.68 cleaning fee.

‘We requested a photo and I googled the picture. It was the first one that came up and had been posted on Reddit. That was unbelievable,’ he said.

When asked about using Uber again, he firmly stated: ‘100 per cent I will never use Uber. A lot of taxi companies can’t compete with them. I will definitely be supporting my local taxi service from now on.’


After raising concerns with Uber, Mr Frame confirmed he received a refund for the charge.
Uber has been requested to provide a statement regarding this matter.

This case is not an isolated one. In another instance, a passenger claimed an Uber driver exploited her intoxicated state, taking her on a 40-mile detour along the M25.

The woman, who had fallen asleep, was allegedly charged $315.28 for a trip that usually costs $50.53.

Uber responded to this earlier claim, stating such behaviour was ‘totally unacceptable’ and promised to investigate while taking any ‘appropriate action’.

These allegations have sparked concerns about drivers taking advantage of vulnerable passengers, particularly women.


One post shared a map of the extended route, questioning how a simple detour could justify such a significant deviation.

The post read: ‘My friend took a taxi from Soho to Limehouse after a night out. The taxi driver, seeing she was drunk and asleep in the back, decided to take a detour around the M25.’

‘I’m worried there are drivers out there willing to take advantage of vulnerable females. It makes me feel disgusted that Uber would continue working with someone like this.’

‘How can I get them to take this more seriously?’

Key Takeaways

  • Disputes over unexpected charges, like cleaning fees, are raising concerns about transparency and accountability in ride-sharing services.
  • A Sunderland man claimed he was scammed into paying a $161.68 cleaning fee after an Uber driver allegedly used a viral photo of vomit as false evidence.
  • In another case, a passenger accused an Uber driver of exploiting her intoxicated state, taking her on a 40-mile detour and charging her significantly more than the usual fare.
  • These incidents have sparked discussions about the potential for some drivers to take advantage of vulnerable passengers and the need for stricter oversight.

Have you experienced a similar issue or know someone who has? Share your thoughts in the comments below.
 
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Easy fix. Don’t get drunk. You have to have your wits about you. Lucky she still had her personal i d
 
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Easy fix. Don’t get drunk. You have to have your wits about you. Lucky she still had her personal i d
Easier still....don't pay the "fine".

The so-called "fine" is disguised as a cleaning fee which has been surreptitiously dreamed up by the business. There is NO WAY this cleaning fee can be justified, proven or enforced. Uber is not a statutory authority.
 
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Easy fix. Don’t get drunk. You have to have your wits about you. Lucky she still had her personal i d
However, that's not a solution to the dishonesty of the drivers. People catch uber so they can drink and not drive. Just because you're intoxicated doesn't mean you should be taken advantage of. Uber should be held more responsible about the type of people being hired, and penalties should be harsher .
 
Simple take a taxi instead of Uber - much safer & more stringently controlled by Govt.
 
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Last Thursday morning (16 Jan), my granddaughter couldn’t catch her usual transport to work. Normally takes at least 1.5hrs by train, but because of the Sydney train strike, she opted for an Uber. Was told it would cost $40 but felt she had no option. She noticed the Uber driver was going the wrong way and she told him so. Didn’t matter to him. By the time she arrived, he said the cost was $100! The money was taken out of her account and she was devastated. She works two jobs and needs every $ she can get.

She tried to dispute it, but I suppose because she’s young (19), and on her own, they just brushed her off. Tough lesson for her.

I’ve never used Ubers. It’s wrong how you have to create an Uber account. The requirements are name, address, phone number, email address and provide your payment information (credit or debit card). I can’t believe how many people actually use Ubers! I’m not giving those details to a stranger.
 
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