‘I’ll never use them again’: Man slams ride-sharing mobile application over fine
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Disputes over unexpected charges can leave customers feeling frustrated and powerless, especially when they involve trusted services.
What started as a routine transaction quickly spiralled into a contentious situation, raising questions about fairness and accountability.
The allegations that followed have sparked a broader conversation about transparency in the ride-sharing industry.
A Sunderland man has vowed to stop using Uber after claiming he was scammed into paying an $161.68 cleaning fee using a viral photo of vomit.
Adam Frame, 29, discovered the charge after a Christmas night out in Newcastle and was shocked when Uber sent a photograph of the back seat allegedly covered in vomit as evidence.
However, Mr Frame insisted this was ‘100 per cent not true’ and quickly found the same picture online, claiming it appeared on Google and social media.
‘We had been out for Christmas drinks and food and booked an Uber outside Dean Street in Newcastle,’ Mr Frame explained.
‘Around a mile from the house my girlfriend felt a bit sick, and the Uber driver pulled over. He was super helpful at first, checking if she was okay and came over with the sanitiser spray.
‘At the end of the journey, we gave him some cash for stopping, and he said thank you very much.’
The following day, Mr Frame realised they had been charged an $161.68 cleaning fee.
‘We requested a photo and I googled the picture. It was the first one that came up and had been posted on Reddit. That was unbelievable,’ he said.
When asked about using Uber again, he firmly stated: ‘100 per cent I will never use Uber. A lot of taxi companies can’t compete with them. I will definitely be supporting my local taxi service from now on.’
After raising concerns with Uber, Mr Frame confirmed he received a refund for the charge.
Uber has been requested to provide a statement regarding this matter.
This case is not an isolated one. In another instance, a passenger claimed an Uber driver exploited her intoxicated state, taking her on a 40-mile detour along the M25.
The woman, who had fallen asleep, was allegedly charged $315.28 for a trip that usually costs $50.53.
Uber responded to this earlier claim, stating such behaviour was ‘totally unacceptable’ and promised to investigate while taking any ‘appropriate action’.
These allegations have sparked concerns about drivers taking advantage of vulnerable passengers, particularly women.
One post shared a map of the extended route, questioning how a simple detour could justify such a significant deviation.
The post read: ‘My friend took a taxi from Soho to Limehouse after a night out. The taxi driver, seeing she was drunk and asleep in the back, decided to take a detour around the M25.’
‘I’m worried there are drivers out there willing to take advantage of vulnerable females. It makes me feel disgusted that Uber would continue working with someone like this.’
‘How can I get them to take this more seriously?’
Have you experienced a similar issue or know someone who has? Share your thoughts in the comments below.
What started as a routine transaction quickly spiralled into a contentious situation, raising questions about fairness and accountability.
The allegations that followed have sparked a broader conversation about transparency in the ride-sharing industry.
A Sunderland man has vowed to stop using Uber after claiming he was scammed into paying an $161.68 cleaning fee using a viral photo of vomit.
Adam Frame, 29, discovered the charge after a Christmas night out in Newcastle and was shocked when Uber sent a photograph of the back seat allegedly covered in vomit as evidence.
However, Mr Frame insisted this was ‘100 per cent not true’ and quickly found the same picture online, claiming it appeared on Google and social media.
‘We had been out for Christmas drinks and food and booked an Uber outside Dean Street in Newcastle,’ Mr Frame explained.
‘Around a mile from the house my girlfriend felt a bit sick, and the Uber driver pulled over. He was super helpful at first, checking if she was okay and came over with the sanitiser spray.
‘At the end of the journey, we gave him some cash for stopping, and he said thank you very much.’
The following day, Mr Frame realised they had been charged an $161.68 cleaning fee.
‘We requested a photo and I googled the picture. It was the first one that came up and had been posted on Reddit. That was unbelievable,’ he said.
When asked about using Uber again, he firmly stated: ‘100 per cent I will never use Uber. A lot of taxi companies can’t compete with them. I will definitely be supporting my local taxi service from now on.’
After raising concerns with Uber, Mr Frame confirmed he received a refund for the charge.
Uber has been requested to provide a statement regarding this matter.
This case is not an isolated one. In another instance, a passenger claimed an Uber driver exploited her intoxicated state, taking her on a 40-mile detour along the M25.
The woman, who had fallen asleep, was allegedly charged $315.28 for a trip that usually costs $50.53.
Uber responded to this earlier claim, stating such behaviour was ‘totally unacceptable’ and promised to investigate while taking any ‘appropriate action’.
These allegations have sparked concerns about drivers taking advantage of vulnerable passengers, particularly women.
One post shared a map of the extended route, questioning how a simple detour could justify such a significant deviation.
The post read: ‘My friend took a taxi from Soho to Limehouse after a night out. The taxi driver, seeing she was drunk and asleep in the back, decided to take a detour around the M25.’
‘I’m worried there are drivers out there willing to take advantage of vulnerable females. It makes me feel disgusted that Uber would continue working with someone like this.’
‘How can I get them to take this more seriously?’
Have you experienced a similar issue or know someone who has? Share your thoughts in the comments below.
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