‘Click and collected it at 9:00 am and I have it!’ Inside the glitch that scored a $600 TV for next to nothing

Online shopping can offer some unexpected surprises—both good and bad—especially when major sales events kick off.

In the early hours of a routine retail promotion, a brief technical hiccup sent prices plummeting and sparked a frenzy among quick-clicking shoppers.

What happened next left some customers thrilled and others disappointed, as the retailer scrambled to respond.


A brief online blunder gave some early risers the deal of a lifetime—though not everyone walked away happy.

BIG W’s annual toy sale kicked off online at 5:00 am 11 June, but it wasn’t just toys grabbing attention.

For a few minutes, a technical glitch caused certain products to appear at drastically reduced prices, including a television that usually retailed for $600.


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Big W sale glitch causes chaos. Image source: Pexels/Oliver Schlotfeldt


According to a BIG W spokesperson, ‘a small number of products with incorrect prices were listed for a few minutes after the sale launched online’.

The error was swiftly corrected, but not before some eagle-eyed shoppers managed to check out with shockingly low totals.

One customer claimed they scored a 65-inch TV for just$17. ‘Click and collected it at 9:00 am and I have it!’ they wrote on social media, alongside photos of the purchase.

Another managed to snap up an Avoca Ride and Glide Roller Coaster—normally $179—for just $19.

‘Lucky day, my kids love theirs,’ a fellow shopper commented in disbelief.


Not everyone was quite so lucky. Once BIG W fixed the pricing bug, they began cancelling orders that had been made during the glitch—citing their terms and conditions.

‘The error was fixed in a number of minutes, however it did result in a small number of customer orders with those products to be cancelled, in line with our terms and conditions of sale,’ the spokesperson added.

‘We apologise for any inconvenience this may have caused.’

Under those terms, BIG W states: ‘We may cancel any part of an order for products (including any orders that we have accepted) without any liability to you for that cancellation at any time if there is an error in the price or the product description posted on the site for the product.’

While only a handful of shoppers successfully collected their bargain buys, the glitch had social media buzzing and left plenty more wondering—what if I’d just been online a little earlier?


Scoring a \$600 TV for just \$17 might sound like pure luck—but sometimes, there’s a little strategy behind surprising wins.

If you’ve ever wondered how people manage to outsmart the odds, you’ll want to watch this.

Hit play and see just how far a bit of clever thinking can take you.


Source: Youtube/60 Minutes Australia​


Key Takeaways
  • A brief pricing glitch on BIG W’s website during its toy sale led to drastically reduced product listings.
  • Some shoppers secured massive deals, including a $600 TV for just $17 and a $179 toy for $19.
  • BIG W quickly corrected the error and cancelled some orders in line with its terms and conditions.
  • Only a few customers managed to collect their discounted purchases before the glitch was fixed.

Have you ever snagged a deal so good it felt like a mistake? Let us know your thoughts in the comments.

In a world where every dollar counts—especially for seniors living on fixed incomes—unexpected pricing issues can be more than just an inconvenience.

Much like the recent BIG W glitch, another retail hiccup raised eyebrows when Woolworths customers were reportedly overcharged at checkout.

If you like staying one step ahead while shopping, that’s another story worth checking out.

Read more: Woolworths overcharging incident prompts receipt warning
 
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I purchased clothing from Target including a coat which was $129.
I was thinking my items should have come to more.
I had added up it would come to just over $300. But came to half that. I asked the checkout girl if the amount was correct and she said it was.
When I left the store I checked my receipt thinking items were reduced without me knowing and if they were I would buy more.
When I checked I saw I wasn't charged for the coat.
I went back in to pay as I felt like it was stealing. Well it took me ages to convince her that she made a mistake. You would think I was arguing with her that I WAS OVER CHARGED
I ended up going to the service desk, explained that I wasn't charged for the coat and that when I went back to tell the girl she kept saying it was correct.

The service desk lady apologised and said it was their mistake and then took my payment. She then told me that most people would have kept the coat and not said a thing. I replied ' I've got a thing called a conscience.

If something was genuinely on sale then I'm happy to buy it but if it was a mistake I couldn't I believe in Karma. Even though it's their mistake and if I knew it was a mistake then to me I would be taking advantage of that and too me it's similar to stealing
 
If the shop had a glitch that doubled the price, everyone would be screaming for a refund. Funny how they don’t expect to pay the correct price when they benefit
 
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