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I have been on hold for over an hour or simply cut off. I find it easier to go down in person. My wife has been waiting for a response on her disability claim for over 5 months so she lodged a complaint and got a call back within a week .

I was advised by our local centrelink to make an appointment to come down in person. When I asked for the address they had to put me on hold as they didn't even know the address where they worked. Another time I enquired about and asset update that I submitted 3 months prior. Someone had forgot...