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We hired a car in Brisbane and had an upgrade to an Audi. We were at my brothers when a hail storm hit. Our window got a crack from it. We only had the basic insurance which only covered the frame and not the windows. We had to fill out a report and was told they wouldn’t charge our credit...

I bought my corolla new in 2006 and have a similar problem. The paint didn’t peel to metal but has left my car with patchy paint all over. Asked Toyota and they said they can’t do anything as past warranty.

That’s what happens when you put call centres overseas. It is hard to vet your staff.