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This is not just Teenagers having a laugh,Sack Them and let them learn a Lesson on who pays their wages and Disrespect to customers will not be tolerated at any level. i realize customers can be very rude at times,but you are being paid to provide service if a customer is being rude or abusive...

Absolutely, they are paid to give customer service to the best of their ability, if they are not happy with these conditions, MOVE ON. Is there such a thing as service anymore, don't think so,bout time management weeded out the nonproductive employees?