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We have been waiting for a hardship application to be approved on my 93 year old mother's nursing home fees, after Centrelink made an assessment error on 10/1/23. So far we have been waiting for any sort of response to our last document lodgement on 30/8. So much for a 49 day turnaround...

Even working for a State Govt department with regular contact with DHS through a special number, waiting times are well in excess of an hour ten minutes. Trying to contact the Aged Care Team has only brought 'All our agents are busy. Please call back later', which is less than helpful. In trying...

This is very much a slap in the face to carers. Our rent increased by $15 per week, our medication bill has increased by $14.50 a week, our fuel bill has skyrocketed by $30 a week, electricity up by $7 a week, gas up by $6 a week, a total of $72, yet the government seems to think $20 a fortnight...