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https://www.qantas.com/au/en/book-a-trip/flights/qantas-customer-remediation-program.html

https://www.accc.gov.au/media-release/qantas-offers-refunds-for-flight-cancellations

Yes it’s ligitimate part of a compensation deal between Qantas and ACCC. You should receive a email from accounting firm Deloitte’s with a code. You then register via Qantas website. Don’t provide any details over email only do so via the Deloittes portal .