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I think this your lady should get a job in a back room somewhere so she doesn't have to deal with customers. Obviously not suited for the job.

There is nothing the supermarkets can do to make me use the self checkouts. I am not their employee, I am a customer. Get rid of the self checkouts and employ people. A much nicer experience for the customer

Supermarkets can make the self checkouts as large or as small as they like, but I won't use them. Customers are not employed by them. Get rid of self serve and give the check out jobs to people. Much nicer experience for the customer.