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Apparantly not. Then if you manage to book an appointment via a phone call then you cannot change it online. You have to ring again them to do that. That just happened to me.

I feel sorry for the elderly, or those who are non comuter savvy and have to try to navigate through this broken system.

Maybe it is time someone needs to take a look at the CEO of Service Australia (David Hazelhirst) and Services Australia General Manager (Hank Jongen). Does the buck stop with them? I am sure their salaries outweigh their performances.