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Exactly, the big 4 banks do not value customer service, they are interested in huge profits only.

I live in the country so it is a 40 minute drive to the nearest Aldis and then the Coles shop after that. Our closest Friendly Grocery is 8 km away and does not have everything and also expensive. Plenty of other local people in my area do the same thing. Don't assume it is only city dwellers...

Why anyone banks with the Big 4 is beyond me. I left them years ago. I use a credit union and the BOQ. They are so much better. Why we have to have purchases rounded up or down for that matter when you are paying by card is a total scam and I don't know why they are getting away with it. And the...