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Get a ledger of all payments since you took possession, then go to Centrelink and get a list of all payments they made and dates paid to the agent, once you check both ( e.g. reconciliation) it should show who is out by the week (if its the case), if they are wrong seek a written apology from...

This agent should (if not already) be sacked, I worked for PRD in Perth and under no circumstance would any comments of this nature go without consequences. As a PM of 23 years and Triennial holder if this was my business this person would be out the door and as they say feet not touching the...