I have seen a promotion supposedly endorsed by Gina but I know she does not have an American accent and ignored it. Wait until AI becomes more prolific in the hands of criminals and you won't be able to believe anything on the box.
Having failed to achieve a refund from Qantas I wrote to Alan Joyce while he was CEO and received a full refund for a Qantas prepaid flight affected by Covid 19. Going straight to the top worked for me.