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We had a similar experience with eDreams. We contacted Better Business Bureau and they had our money refunded within a week. Its definitely worth giving them a try. We really hope this helps the passengers to get their money back. Its disgusting the way these businesses treat their customers.

I booked a QANTAS flight on 15th January 2022 for my brother and his partner to visit from the UK from 1st April to 29th April that year using the direct London to Perth flight. This flight was COVID‑cancelled by QANTAS on 17th February and I was given the option of rebooking or taking a full...