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What a rude man! I don't care how tired and irritable you are, you do not talk to people that way! Go home until you are in a better mood!

My parents (Dad is 93 and Mum is nearly 89) have been waiting nearly 2 years to get assessed. Dad's got prostate and bladder cancer, and has a pacemaker after having 9 heart attacks. Mum has had a heart attack and has a degenerated spine. All they want is the discounted Lite'n'Easy meals, to...