It certainly doesn't happen in every Coles store and not in Miranda for one. Rampant theft at Coles and Woolworths stores is a problem which in the end affects us all. If they did this I wouldn't mind. Similarly staff at self checkouts are instructed to scan heavy drink items which are...
Australia Post are generally very good, great even but it is up to the sender to ensure things are packaged properly. This is 100% the sender's fault and their whining is annoying. Surely a genuine problem would have been better to highlight.