I agree. i Know they are unable to have physical contact and you are entitled t keep walking . I understand this poor person just wanted out of there but I wonder what would have happened if he refused.
Years ago I worked as a Rep and was in a store (not Coles) and a manager asked me to stand...
I totally feel for this customer. The staff member concerned seems either I sufficiently trained in customer contact or under pressure from Coles Or both. It seems since self checkouts have been forced on us everyone is a suspected shoplifter until proven innocent.
Wake up Coles and respect...