His mother's action was appropriate and if the son did feel disgusted eating off the dishes he poorly cleaned, he should have got up and hand washed them, however, the fact that he ate from them as they were, goes to show how hopeless he is. Good on you mum.
Reaching out to their Contact Centre or filling out the feedback form on their website, can easily be "silenced" or changed by them. The best impact and far-reaching is leaving a note on the product. Well done by that customer. Consumers should do this on all poor-quality products.
I follow EcoWatch, CSIRO, Nature Briefings and Lancet.
I am a member of RACI and a subscriber of CHOICE.
I am interested in recycling, sustainable energies and soil reconstitution.