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You are correct. From the ACCC:- "Businesses can choose which payment types they accept. It is legal for a business to specify the terms and conditions that they will supply goods and services. This includes whether they will accept cash payment. However, consumers must be made aware of these...

There is no need ever, to wait 2 hours. Just use the call back facility that Centrelink provide

There are only outrageous wait times if you insist on holding and waiting for the next operator to become available. Centrelink has a call back facility, where you just leave your number, and they will ring you back while maintaining your place in the queue. It doesn't really cut down on the...