Woolworths makes a surprising confession about paper bags in select states
- Replies 3
Shoppers relying on the convenience of paper bags at Australian supermarkets may have noticed a recent issue with breakability, leading to frustration at the checkout.
But what exactly went wrong? Woolworths has acknowledged a flaw with their bags sold in select states, revealing some interesting details about the problem and its resolution.
Here’s what you need to know.
Shoppers in NSW, Victoria, and Queensland had been complaining about the fragility of the 25c paper bags at Woolworths checkouts.
Woolworths confirmed there had been a problem with the handles of these bags, which was caused by a 'small change in the manufacturing process.'
The supermarket chain assured the public that the issue had already been addressed, although affected bags might still be on shelves in east coast stores.
'New batches of paper bags will arrive in stores over the coming weeks,' Woolworths added.
The company previously stated that its paper bags were tested to hold up to 6kg of shopping.
According to Australian Consumer Law, customers are entitled to a refund or replacement for any faulty product.
'If a customer experiences an issue with their bag, we encourage them to speak with our store team members or reach out to our customer service online assistance,' Woolworths said.
Aside from the paper bags, Woolworths also offers other sustainable reusable bag options for sale.
To see a lighthearted take on the paper bag issue, check out this quick video.
You won’t want to miss it–watch now!
Source: Youtube/CON19723
Here’s another one.
Source: Youtube/M Hunt
In a previous story, we covered a similar issue that’s been causing confusion and frustration for shoppers.
If you’re still puzzled about the ongoing concerns with supermarket bags, this follow-up will provide some clarity.
Be sure to read on for more details.
With the issue now addressed, do you think this will affect your choice of shopping bags in the future?
Let us know your thoughts in the comments.
But what exactly went wrong? Woolworths has acknowledged a flaw with their bags sold in select states, revealing some interesting details about the problem and its resolution.
Here’s what you need to know.
Shoppers in NSW, Victoria, and Queensland had been complaining about the fragility of the 25c paper bags at Woolworths checkouts.
Woolworths confirmed there had been a problem with the handles of these bags, which was caused by a 'small change in the manufacturing process.'
The supermarket chain assured the public that the issue had already been addressed, although affected bags might still be on shelves in east coast stores.
Woolworths admits paper bag flaw in select states. Image source: Dallas Kiolponen/Woolworths
'New batches of paper bags will arrive in stores over the coming weeks,' Woolworths added.
The company previously stated that its paper bags were tested to hold up to 6kg of shopping.
According to Australian Consumer Law, customers are entitled to a refund or replacement for any faulty product.
'If a customer experiences an issue with their bag, we encourage them to speak with our store team members or reach out to our customer service online assistance,' Woolworths said.
Aside from the paper bags, Woolworths also offers other sustainable reusable bag options for sale.
To see a lighthearted take on the paper bag issue, check out this quick video.
You won’t want to miss it–watch now!
Source: Youtube/CON19723
Here’s another one.
Source: Youtube/M Hunt
In a previous story, we covered a similar issue that’s been causing confusion and frustration for shoppers.
If you’re still puzzled about the ongoing concerns with supermarket bags, this follow-up will provide some clarity.
Be sure to read on for more details.
With the issue now addressed, do you think this will affect your choice of shopping bags in the future?
Let us know your thoughts in the comments.
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