Interesting i have never heard him mention that - but then again - none delivers all they promise, once elected, instead in some cases with some promises they turn the other way, or do the opposite of what they have promised - no-one stays in their...
with all due respect - pple are in financial distress - the problem lies in all the talk & promises that the politicians make but do not keep, add to that their is no Action for change that follows the words - meanwhile pple are trying to survive...
He obviously has forgotten where he came from (he quotes being brought up by a single mother in homeswest housing on centrelink) then he should remember this clearly! as he has lived this when he was younger - this is his opportunity to help others!
Of course they may already be using it - they have no idea what they are doing, each worker tells or advises you with something different! If c/link are going to use AI use it to answer the phones and then get AI to put you thru to a real person...