Across communities, dedicated workers continue their daily rounds, ensuring deliveries reach their destinations.

However, they face an unexpected challenge that poses a serious risk.

New measures are being introduced to address the issue, including an unconventional but practical solution.


The rise in dog attacks on postal workers has become a pressing concern for Australia Post, with the organisation's chief, Paul Graham, revealing some startling statistics.

In just six months leading up to November 2024, there were 1,277 dog-related incidents reported nationwide.

That's an average of 49 attacks per week, or about 10 every single day.


And according to Mr Graham, the situation has only gotten 'slightly worse.'

During a senate estimates hearing, Graham shared the innovative measures Australia Post has implemented to protect its staff.

Among these, the deployment of citronella spray stands out as a humane and effective deterrent against aggressive canines.


Citronella, known for its strong, lemony scent, is a non-toxic essential oil often used in insect repellents.

When used in spray form, it can help keep dogs at bay without causing them harm.

'We've tried many things,' Mr Graham said, emphasising the trial and error process that led to the adoption of citronella spray.

The safety of postal workers is paramount, and this natural solution seems to be making a positive difference.

In addition to the spray, delivery staff are equipped with hazard devices to log aggressive dog behaviour.

This data helps identify problem areas and supports Australia Post's efforts to hold irresponsible dog owners accountable.


The government-owned enterprise has not shied away from taking legal action, resulting in four successful prosecutions to date.

Mr Graham explained that while the individual postie must initiate the prosecution under the Public Liability Act, Australia Post provides the necessary financial and legal support.

The settlements go directly to the affected postal workers, ensuring they receive compensation for their ordeal.

This approach underscores Australia Post's commitment to its employees' well-being and zero-tolerance policy towards preventable dangers.

But the challenges facing Australia Post don't stop at dog attacks.

Mr Graham spoke candidly about the organisation's financial viability, predicting a 'traditionally profitable' first half for the 2025 financial year and a significant loss in the latter half.


He described the future of Australia Post as ‘challenging,’ citing a generational shift in how customers use local post offices.

He also pointed to the aging demographics of the licensing community and the relentless march towards digitalisation.

Despite these hurdles, Mr Graham assured Australians that mail delivery services would continue.

'Letters will never return to profitability, but I can assure you that Australia Post will continue to deliver mail to every part of the country until the last letter is sent,' he vowed.

Ensuring continued mail delivery is vital, especially for those relying on traditional posts for communication and services.
Have you had any experiences with dog-related incidents in your neighbourhood? Or have you noticed your local postie carrying the now-famous citronella spray? Share your stories with us in the comments below.