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Betrayal of trust: Aged care employee accused of exploiting vulnerable 104-year-old resident

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Betrayal of trust: Aged care employee accused of exploiting vulnerable 104-year-old resident

Screenshot 2025-10-30 at 11.57.12 am.png Betrayal of trust: Aged care employee accused of exploiting vulnerable 104-year-old resident
An aged care worker is set to face court for allegedly stealing money from a centenarian patient. Image Credit: Queensland Police Service

When families place their loved ones in aged care, they're not just entrusting their physical wellbeing to strangers—they're also putting their faith in those who care for society's most vulnerable members.



Yet, that trust was allegedly shattered in a recent altercation in Redland Bay.




A 32-year-old aged care employee now faces dozens of charges after police say she stole a 104-year-old resident's debit card and spent thousands of dollars in just three days.



Police will allege the woman stole a debit card from a 104-year-old man through her employment at an aged care facility and used it to make personal purchases and withdrawals between 19 to 21 August.



Despite the short timeframe, the woman's unauthorised transactions from the elderly victim's debit card amounted to thousands of dollars.



The theft might have continued undetected if not for the vigilance of a colleague.



Detectives commenced an investigation on August 21 after a report was received from another employee at the facility on behalf of the 104-year-old man, who had noticed his debit card was missing.




'Offences of this nature are a terrible breach of trust against some of our most vulnerable members in society.'

- Detective Inspector Wayne Francis, South Brisbane District Bayside Crime Group



The Birkdale woman was arrested on October 28 and charged with 40 counts of stealing.



She's scheduled to appear before the Cleveland Magistrates Court on 11 November.




A troubling pattern emerges

Queensland has seen several similar incidents recently, highlighting a concerning trend in aged care financial abuse.



Two months ago, another aged care worker was charged with defrauding multiple elderly residents, showing this isn't just a one-off incident but part of a broader pattern that families need to understand and guard against.



For families with loved ones in aged care, several red flags might indicate financial abuse.




Signs to watch out for


Unexplained withdrawals or purchases on bank statements


Missing personal items, including cards or cash


Changes in spending patterns that don't match your loved one's needs or habits


Bank cards going missing and being 'found' again


Your loved one mentioning they can't find their wallet or purse


Sudden reluctance to discuss finances or seeming anxious about money matters





pexels-jsme-mila-523821574-16364306.jpg
Families entrust their elderly members to aged care services to cater to their special needs. Image Credit: Pexels/Jsme MILA

What families can do to protect their loved ones

Regular monitoring is your best defence. Check bank statements monthly, or more frequently. Many banks now offer text or email alerts for transactions above specific amounts—these can be invaluable for quickly catching unauthorised use.



Consider setting up separate accounts for different purposes. A spending account with limited funds for daily expenses can limit potential losses, while keeping the bulk of assets in accounts that require additional authorisation for large withdrawals.



Stay involved in your loved one's daily life. Regular visits and conversations can help you notice changes in their possessions or behaviour that might indicate abuse.



The facility's response matters

The aged care facility worked closely with investigators throughout their enquiries. When choosing aged care, ask about their policies for handling residents' finances and personal belongings.




Signs of a reputable aged care facility


Clear policies about staff access to residents' personal items


Secure storage for valuables and financial documents


Regular auditing of residents' financial transactions


Immediate reporting protocols when theft is suspected





Legal consequences and community efforts

Financial abuse of elderly people is taken seriously by Australian courts.



The charges in this case—40 counts of stealing—could result in significant penalties if proven. Beyond criminal consequences, convicted offenders may be banned from working in aged care, protecting future residents from potential abuse.



Elder abuse thrives in silence and isolation, and the concerned colleague's actions prevented further financial losses and protected other residents from similar abuse.



While cases like this shake our confidence in aged care systems, they also remind us of the importance of staying engaged with our loved ones' care.



As this case moves through the courts, it serves as a stark reminder that protecting our elderly family members requires constant vigilance, open communication, and the courage to act when something doesn't seem right.



What experiences have you had with monitoring your loved one's finances in aged care? Have you noticed any warning signs that other families should be aware of? Share your thoughts and help protect our community's most vulnerable members.





  • Primary source






  • Redland Bay Woman Charged in Elder Financial Abuse | Mirage News

    Cited text: 'Police will allege the woman stole a debit card from a 104-year-old man through her employment at an aged care facility in Redland Bay and used it to ...'


    Excerpt: Police will allege the woman stole a debit card from a 104-year-old man through her employment at an aged care facility and used it to make personal purchases and withdrawals between 19 to 21 August.





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My uncle spent the last few years of his life in an aged care home.
Basically I was the only one visiting. He had a wife who only visited when her friend drove her the 5 minutes away (narwee to peakhurst) she paid that friend $100 every time .

My uncle wanted his key card but apparently his wife wouldn't give it to him.
So with my help we contacted the bank and asked for bank statements (my uncles statements normally went to his wives address) my uncle thought he had over $80,000 in his account turns out his balance was only $400.
After requesting older statements we found she had been withdrawing money Basically everyday.

So we cancelled his key card and changed his address to the agecare home. He gave me power of attorney. He wanted me to hold on to his keycard but I really didn't want to do this as I didn't know what his wife would do, so I asked the agecare if it could be left in their safe and they were more than happy to do this.

Sadly he passed away two years later with Basically me and ny husband being the only visitors. My mother, his sister lived 5 hours away in Taree and couldn't travel.
I arranged everything with his funeral and even helped his wife apply for his belongings even his money which in the end built up to $5000.
His wife is now in an agecare facility and her nephew often calls to ask me to visit her. She has a large network of her Fijian relatives. None of them visited my uncle so why should I visit her.
Maybe I should post this in the AIBU thread 🤔
 
I would like to point out this story highlights our wonderful aged care workers also. It was an employee who reported the theft after the old gent noticed his card was missing.
 
My uncle spent the last few years of his life in an aged care home.
Basically I was the only one visiting. He had a wife who only visited when her friend drove her the 5 minutes away (narwee to peakhurst) she paid that friend $100 every time .

My uncle wanted his key card but apparently his wife wouldn't give it to him.
So with my help we contacted the bank and asked for bank statements (my uncles statements normally went to his wives address) my uncle thought he had over $80,000 in his account turns out his balance was only $400.
After requesting older statements we found she had been withdrawing money Basically everyday.

So we cancelled his key card and changed his address to the agecare home. He gave me power of attorney. He wanted me to hold on to his keycard but I really didn't want to do this as I didn't know what his wife would do, so I asked the agecare if it could be left in their safe and they were more than happy to do this.

Sadly he passed away two years later with Basically me and ny husband being the only visitors. My mother, his sister lived 5 hours away in Taree and couldn't travel.
I arranged everything with his funeral and even helped his wife apply for his belongings even his money which in the end built up to $5000.
His wife is now in an agecare facility and her nephew often calls to ask me to visit her. She has a large network of her Fijian relatives. None of them visited my uncle so why should I visit her.
Maybe I should post this in the AIBU thread 🤔
Such a sad story. Your poor uncle passed away knowing his wife treated him with contempt. In his heart, he knew already. I'd say she squandered his money and spread it to her Fijian relatives. No doubt, he was thankful for you and your husband.
 
And people wonder why i never want to going into a nursing home.

Way things are going, when the time comes i will just say goodbye on my own terms.
 
My Mum spent her last years in care, dementia ward. My brother and/or I visited every day. My brother had enduring guardianship and took care of her finances. Mostly her needs were for small personal items and one of us covered these without having to touch her finances, which were used for the care facility and medication only. The only real issue was a collusion between the visiting doctor and local chemist. Mum was often billed for medication she was not taking.
 
And people wonder why i never want to going into a nursing home.

Way things are going, when the time comes i will just say goodbye on my own terms.
Ditto
 
My Mum spent her last years in care, dementia ward. My brother and/or I visited every day. My brother had enduring guardianship and took care of her finances. Mostly her needs were for small personal items and one of us covered these without having to touch her finances, which were used for the care facility and medication only. The only real issue was a collusion between the visiting doctor and local chemist. Mum was often billed for medication she was not taking.
That's terrible! Those care homes seem to be a real lurk.
 
Our mum was in a very good nursing home but things did go missing. She didn't have any bank cards with her, only a small amount of cash, as if she went out we would take her. We had power of attorney and guardianship and managed her finances. She received a bottle of Chanel no. 5 perfume which is quite expensive and that disappeared while still in the wrapping. Other small things went missing. A large mechanical singing Santa that Mum loved, and was given to her by our brother, also disappeared, and we think it was taken by staff, as it was never found in any residents' room, according to what we were told. Some jewellery also vanished but we were not sure if this happened in hospital or the nursing home. There are of course residents who wander and could steal things,however staff should be supervising these people. A few times another resident came into Mum's room and on occasions she was threatened by an alcoholic woman in the next room who was allowed to go out and buy alcohol. Despite all this there was a good standard of personal and medical care in a spacious, modern room.. However I would never go into a nursing home, I'd pull the plug first.
 
Police checks on all aged care staff. As I pointed out to many aged care providers is a joke.
Police checks only catch the people who have already been caught.
I hope she gets locked up for a long time.:mad:
 
Being the devil's advocate here, I feel so angry when I see, hear about this sort of crime being carried out on some of our most vulnerable people. I am glad that they caught this particular offender, who took advantage of this 104yr. old who sadly passed away however, this is the part that makes me angry. This is where the victims of this type of crimes are again 'victimised'. She has spent the money, she is tutored by her probably free legal aid 'slime bag' to show remorse and to top it off the justice system gives her a bond, community service because she has shown remorse. To top that off, the lazy Magistrate, Judge, who is more concerned with whether to have a red or white wine at the week-end bbq does not confiscate assets or award compensation to the victim/survivors. I have seen this happen on many occasions and the look of devastation on the face of the victims is heart-breaking. A working mate of mine use to make the comment that all Judges, Magistrates, Solicitors and Barristers should be assaulted, their houses broken into, their wives and daughters raped, their sons beaten up and their cars stolen and burnt out however, this should happen at least twice because they are so dim-witted and out of touch, it would have to happen two of more times to make them realise what and how a victim is feeling.
Have a great day everyone, smile and have a laugh, it may help.
 
Our mum was in a very good nursing home but things did go missing. She didn't have any bank cards with her, only a small amount of cash, as if she went out we would take her. We had power of attorney and guardianship and managed her finances. She received a bottle of Chanel no. 5 perfume which is quite expensive and that disappeared while still in the wrapping. Other small things went missing. A large mechanical singing Santa that Mum loved, and was given to her by our brother, also disappeared, and we think it was taken by staff, as it was never found in any residents' room, according to what we were told. Some jewellery also vanished but we were not sure if this happened in hospital or the nursing home. There are of course residents who wander and could steal things,however staff should be supervising these people. A few times another resident came into Mum's room and on occasions she was threatened by an alcoholic woman in the next room who was allowed to go out and buy alcohol. Despite all this there was a good standard of personal and medical care in a spacious, modern room.. However I would never go into a nursing home, I'd pull the plug first.
Me too. Go out on your own terms, in your own time.
 
Absolutely discusting behavior, but what will happen to her. Sweet nothing probably not even a jail term or no conviction recorded and not restitution either, I'll bet.
We need to start dishing out harsh punishments for all offences that impact others including fraud.
Stop the bleeding hearts saying we need to give them a chance, their childhood was terrible, it's not their fault.
When you do something wrong it is your fault, you make the decision to do it, take responsibility.
 
This is the reason I refuse to have paywave and don't like the system where you don't have to use a pin number. I tried to get it blocked on my card. It still works for amount of $100.00
 
Such a sad story. Your poor uncle passed away knowing his wife treated him with contempt. In his heart, he knew already. I'd say she squandered his money and spread it to her Fijian relatives. No doubt, he was thankful for you and your husband.
Well, maybe I should be ashamed to admit this ,but my 80th birthday is just 26 days away, so I don't do shame any more. I watch a program on TLC (Foxtel) called 90 Day Fiance. Basically, it follows the stories of US citizens who meet, usually online, people from overseas countries and, after a period of time, and sometimes having travelled to meet them in person, decide to get married. The US bride or groom to be then applies for a K1 Visa which, when granted, allows the fiance to come to the states with a view to getting married. They have 90 days to do this, otherwise they're deported.

Without exception, those from Pacific Islands such as Tonga, Fiji and Samoa, almost always men, are expected to send money home on a regular basis. I've seen cases where, almost as soon as the ink is dry on the marriage certificate, the husband will inform his new bride that as soon as he has a green card and is able to work, every cent he earns will be sent to his family. Many insist that their wife allocate a percentage of her wage if she's working, to be sent to his family to tide them over until he gets a job.
 
Well, maybe I should be ashamed to admit this ,but my 80th birthday is just 26 days away, so I don't do shame any more. I watch a program on TLC (Foxtel) called 90 Day Fiance. Basically, it follows the stories of US citizens who meet, usually online, people from overseas countries and, after a period of time, and sometimes having travelled to meet them in person, decide to get married. The US bride or groom to be then applies for a K1 Visa which, when granted, allows the fiance to come to the states with a view to getting married. They have 90 days to do this, otherwise they're deported.

Without exception, those from Pacific Islands such as Tonga, Fiji and Samoa, almost always men, are expected to send money home on a regular basis. I've seen cases where, almost as soon as the ink is dry on the marriage certificate, the husband will inform his new bride that as soon as he has a green card and is able to work, every cent he earns will be sent to his family. Many insist that their wife allocate a percentage of her wage if she's working, to be sent to his family to tide them over until he gets a job.
Yes, I've watched that show too. Some are nothing but spongers. :cautious:
 
40 lashes might just do the trick. shows that over 100 they still know what's going on as to where things are. well done old man.
This bitch has to suffer.
 
My Mum spent her last years in care, dementia ward. My brother and/or I visited every day. My brother had enduring guardianship and took care of her finances. Mostly her needs were for small personal items and one of us covered these without having to touch her finances, which were used for the care facility and medication only. The only real issue was a collusion between the visiting doctor and local chemist. Mum was often billed for medication she was not taking.
did you not query that?????
 

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